KN
Kovlyn N
1 reviews | Active since Feb 2019
06 Feb 2019, 11:22
FNB - Worst Service in the banking sector
I have been trying for 3 weeks to get a hold of someone from the legal department at FNB without any joy. They expect you to waste your airtime which they are not refunding you for and hold the line for periods up to 35 minutes without any answer. The FNB complaints site does not work, when I tried using it. I have sent an email to the FNB card Division asking for assistance and no one has called yet. I am trying to do the right thing and pay my account, but its a battle even to pay your account. Do they even want me to pay?
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FNB (First National Bank)'s replyOfficial
06 Feb 2019, 12:33Good Day Kovlyn Naidoo
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply06 Feb 2019, 12:33
Official
Good Day Kovlyn Naidoo
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***