FNB WORST SERVICE IN ALL PLATFORMS!!!

Last week Saturday I made an ATM cash deposit into my account at Southgate mall, half an hour later when I checked my bank balance I noticed the money was not reflecting. Fast forward to Monday, I send an email to *** explaining this. They don't bother to respond. I then decided to go on the FNB Secure Chat on the app only to be told that the money got deposited into a credit card (FYI, I cancelled my credit card account months ago, what the hell!!!). The consultant further tells me she can't help me I have to phone the credit card department. Let me tell you, I spent the whole of last week trying to find someone to help me, I was transferred from one department to the next and NO ONE knew how to help me!!!

I then decide to go to social media, Twitter to be specific. I spoke to RB Jacobs, and some action seemed to happen when a guy called Keegan Dollie phoned me and asked me to send him a slip of the transaction. I did exactly that but somehow he never responded back since then. I tried to RB Jacobs again today and he's telling me they're following up on this, but I don't have faith in anyone from FNB. I'm being given the run around by ALL FNB PLATFORMS. This is the worst service I've received, I really don't know why I put up with this. I think it's time for a change I need a new bank after so many years with them.

I can't begin to describe how angry I am.