FNB: Worst service imaginable

I'm beyond frustrated with FNB to say the least. The quality of your service is disgraceful. I've been struggling more than a MONTH to get a simple process completed. My business money market account is inactive. 1) I've logged multiple online queries/complaints whilst in Australia over December, unable to contact the call center. I supp**** my email address they should respond to, over and over again. No response. No one obviously read or cared to respond to the email I supp****. Which was in the email text field on the query form on the site, as well as in the body of the message in my later queries/complaints. Even putting it in capital letters, pleading that they get back to me. I even logged out and used the general query form on the site to find out what's going on. No response. When I got back, I went to the Pretoria Brooklyn branch and spoke with Mosa Tlhabane. She confirmed that they were replying to my webmail account which I specifically asked them not to do as it's inactive. What is the point of having an email field to which a response must be made if it's not used? Or the messages weren't read properly or ignored on purpose where I specifically asked to use the address I've supp**** in the body of the message?

Mosa then informed me they require documents that should be signed. I asked her to send me an electronic version which she did on the 2nd of January 2019. After completing and sending it back, I've heard nothing back yet again. My account is still inactive. My messages to her has been ignored ever since and it's been a week. I demand to know as a long time customer, as to why the process has not been finalized? And why are my mails being ignored and I know she must have received it, as the mail in which I asked for the electronic version was to her same mailbox?

I've asked Mosa to forward me the Brooklyn branches' manager's email. I'm at my wits end. How can FNB be so uncaring about their customers!?