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Sandy V

1 reviews | Active since Dec 2013

10 Nov 2021, 17:21

FNB worst Service ever Team Leaders never phone you back as promised!!!

I am currently in Canada and tried to buy on Takealot’s website on Sunday and pay with my FNB Cheque Card. Takealot was trying to log onto FNB for the payment and it kept saying my password is incorrect which it wasn’t? Next thing I was locked out and it said my account was deactivated?? I phoned FNB on Monday and they told me to fill in an International Online Banking form which I did and emailed it on Monday already. I was told it would be sorted in 24 hours and it’s been over 48 hours !! I need to send my twins their birthday money and I explained this to FNB and they don’t care? I have spoken to numerous people at FNB including Mangiso Khumalo, Lebogang Madingoane and Nosiphiwo Xaba and they all said their Team Leader would call me and not one Team Leader has phoned me?? I can’t do any banking and I need to pay some of my accounts too!! Very frustrating and terrible service!! I’ve been an FNB customer for over 30 years and now I get treated so badly. Unacceptable !!

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Sandy V's update11 Nov 2021, 13:39
Reviewer Update
I have still not been helped?? A Team Leader tried calling yesterday and I could hear him but he couldn’t hear me. He eventually put the phone down and didn’t even bother trying to phone me back. It’s been 72 hours and I was promised it would be fixed in in 24 hours. As I mentioned before it was my twins birthday yesterday and I couldn’t send them money for their birthday. This is unacceptable. FNB doesn’t care. I can’t pay my accounts and Discovery Medical Aid and Miway and all my debit orders need to come off soon but they just don’t care!! As an FNB client for over 30 years this is totally unacceptable. Why is it still not fixed ?? Worst service ever !!