FNB: WORST SERVICE EVER

FNB has shown me FLAMES over the past two weeks. Incident 1: I transferred funds from one of my accounts to FNB it took them TWO WEEKS to credit the funds because their internal requirements had changed. And I only found out about this when I spent hundreds of dollars on calls where I was put on hold for 30 minutes plus. Incident 2: My card was unusually UNLINKED from my account and I was told the only way I could transact with a card was if I get a new one. Firstly, FNB sent me the card I have now. Secondly, I was using this card. Whatever happened after their rebrand is beyond me, but I was told I need to FLY to SA to get a new card. Not helpful. Incident 3: Trying to withdraw funds from my savings account has been a NIGHTMARE. The app is not working, online banking is not working and I have been taken around in circles. One minute I am told to deal with wealth and investments, next I am taken to cash investments, next I am taken to non-resident banking and I am DONE. If you do not want clients banking with you just say so. Your systems are not clear Your internal staff seem not to know who should be dealing with what. The rate at which one has to hold on to calls for up to THIRTY MINUTES and then be transferred to the WRONG department is astonishing. At one point I had someone forward one of my emails to an email address that I was later told was not in use anymore. How was I supposed to know that?! I am removing my money and closing this account. It has been HELL banking with FNB.