1 reviews | Active since Apr 2022
FNB WORST SERVICE EVER
The worst customer service i experienced in my life at any form of business....Firstly the people at the branch in my town is very rude....
Secondly i have been trying since the 11th of March to Make a deposit into my trading app and fnb declines it...Firsty i got told that it is not allowed on my card...which can not be the case as i have made multiple deposits and withdrawals to and from this card,after being on the phone with them for more than 3 hours i have been told that my CNP limit is exceeded and need to increase that limit..(after i have been getting transferred from one FNB department to another 3 times to the forex department, 2 times to the online banking department,once to the card department,2 times to the ***** department)When i was at the forex department for the 3rd time i got told to increase my CNP Limit,i have filled in documentations on the 8th of April on friday to submit for that increase and i was told they would contact me back in 48 hours,it is wednesday today and i have still not been contacted...when i phoned in again to the forex department just now,they told me that the CNP limit increase is not the problem and they transferred me to the card department...i was on the line with a lady then the phone was put down in my ear...i've phoned back and a gentelman told me that my POS Limit has to be increased,he helped me increase it and then i tried to deposit again..once again FNB said that this transaction is not allowed...this is frustrating as this is my only source of income and we are almost at month end...i have no money for the end of this month...how am i suppose to pay debt etc ?
Not one person can help me to the root of the actual problem...note i was also on the phone with then now for more than 2 hours...so a total of 5 hours call time with FNB and the problem is still not resolved...unfortunately this is the only bank doing international deposits therefore once again i must phone back and try to sort this out...
Defnintely the worst customer services ever...Does not one person in FNB know what goes on with the card and the services ?
