FNB... Worst Service Ever!!!

WORST SERVICE EVER!!! I opened an account for my daughter (10 years old). Gave all the documents requested by FNB, which included copy of my id document, copy of my child's birth certificate, declaration form and proof of address, to the Courier Company, which I am very sure wouldn't have given the card to me if I haven't had all the documents ready. The card was delivered on 14 June. On the 15th I tried to transfer money to the account which was unsuccessful. I phoned just to be informed that the declaration form is outstanding... how on earth can they received all the documents except for the declaration form??? I then emailed all the documents again to FNB's FICA email address requested by the all center on 18 June. On 21 June I phoned the call center again due to account still frozen due to outstanding documents and was asked to email the documents to fnbkyc email address, which I did. On 24 June, account still frozen I again phoned the call center and was asked to send the documents to another email address. All this just to open a Junior Savings account which is linked to my account which I have with FNB since 2001. What pathetic service. Thanks FNB!!! I think the time has come to make a change!!!!