FNB worst service ever!

I have never dealt with a more useless department in my life than your building loans progress draw department. Over 2 progress draws I've spent more time on the phone overall than all my other calls of this year combined, and we still have not received funds on our 2nd draw. <br> <br> Frustration is not even the word anymore! Calls not being answered, no-one ever calling you back, promises by the manager to send out a valuer and it only getting done after two more calls over the next two days, being told to hold on until forever and then not coming back to the phone call etc. etc. Can someone please tell me what in the world is going on there because it is something out of a nightmare!