FNB - Worst Service Ever!!!

As an existing client whom banked with FNB for the passed 25 years I am totally disgusted by the service I have received today from the Cradelstone Branch. I recently relocated to South Africa after spending 4 years in Dubai, UAE receiving only the top class service one would expect. Clearly that isn't the case with FNB. After trying to confirm my residential address with your bank, I had to return to the bank 3x times as each time they told me that I required other documentation to update my residential address. <br> <br> After the 3rd attempt to go back to update my details they rejected 1) a lease agreement clearly stipulating the address, 2) water and lights account, 3) a letter from the landlord also clearly stipulating the address to be updated. The Manageress in charge told me to get another lease agreement from my landlord and rejected all other supporting documents. Why they couldn't tell me that the first two attempts only FNB would know.<br> <br> All I can say FNB, is that you lost a loyal client and that you can learn a lot from your competitors on how customers should be treated. In today's society it doesn't take much for you to take your business elsewhere. <br> Goodbye FNB!!!!