Fnb Worst service

Went to fnb secunda on 15 April for covid 19 assistance n wanted to speak to the business accounts adviser, Heidi she was now working from home they advised me, they gave her contact numbers and loaded mine,they also told me she will contact me,one of her contact numbers went to a call center which was just dropped after a few minutes the other number just kept ringing with no answer, the covid 19 app is also useless it doesn't take document uploads ,wesbank call center are just putting you on hold for 20 min then the line went dead, fnb insurance brokers doesn't even pick up a fone and don't call you back after voice mail .there are no response from fnb and nobody can help you even the floor staff in the bank don't know how the covid 19 app function fnb are just on holiday the lights are on with nobody home the worst service ever