FNB Worst service / banking sector in SA

It's amazing that the world has experienced COVID 19 when we would need assistance from our banking sector and yet FNB choose to assist the people with a LOAN. It's fantastic that we can rely on them to take from the destitute. The service levels have been absolutely appalling to say the least. We couldn't get hold of any call center agents at any level whether it was my private banker / Wesbank / homeloans or any other division at FNB. On numerous occasions we have tried waiting on the phone for 20 min plus, when we could get hold of any agents they had no clue on how to help us or assist us in anyway. Be it as it may, we did get a LOAN which has to be repaid over a few years and like I said they capitalize on other peoples misfortune. ABSA had helped my work colleague with an extension on their homeloan and car payments and I will be in contact with ABSA to move what ever I currently have at FNB. After fighting with FNB for roughly 3 months, I then contacted the complaints dept. where I then got in contact with someone. The only Joy that was afforded to us from FNB was a lovely lady by the name of Amu Ngonei-Chauke. She has gone out her way to assist us to which I am extremely grateful for. However this has left an extremely sour taste in our mouths. We will be contacting ABSA.