FNB Worst Service

Worst decision ever, I made for switching my bank and salary to FNB Premier Cheque Card. A simple thing like a bank statement I must now go to the branch to get the latest statement because the one on the App is only until the 16th October 2019, and I can't get the updated statement, really now. I now lost my deal because I have to wait until the 16th of November just for the simple thing like a bank statement, what is so difficult in giving us the updated bank statements when we need it, why must I wait so long for my bank statement? I regret switching my salary and bank to FNB, I am closing this account, because I believe I should get my bank information whenever I want it not when the bank decides to give it to me.

I called the bank and I spoke to a lady called Thulisiwe who is supposed to be a banker and guess what I spent an hour on the line and the agreement was that she was going send me the stamped transaction history which I need to pay R29 for, and that was on Friday, she kept me waiting on the line for 30 minutes for her to get the stamp and I ran out of airtime because I was on that line for a long time already, even though I gave her a go ahead to send me the transaction history today is the 3rd day I have not received any email.

This is such a disappointing and tiring service and I am closing this account. I banked with other banks before and I never struggled like this for a simple thing like a statement.

I have been contacting the other bamkers on the app but it seems like it's not helping in any way because more than a week not even a single person has assisted me.