LH
Linda H

1 reviews | Active since Jun 2011

20 May 2016, 12:47

FNB Worst Service

<p>I filed a complaint earlier this week with regards to FNB making an error with my status saying I was under debit review, which I am not and never have been. FNB responded the same day and I was told the problem would be sorted out within 24-48 hours, this was on the 17th May, during this period I had to keep on phoning to find out the status and and every time I called, I was told I would be called back but not once was i called back. I phoned again today but the problem is still not sorted - I was told I should call back after the 20th June. This is not acceptable, how in the first place does an mistake like this happen and then you cant get it sorted out. I am now closing my account with FNB and also withdrawing my 32 day call accounts and transfering them to another bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 May 2016, 13:02
Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)