FNB Worst Roadside assistance

I was called by FNB personnel offering me this so called ROADSIDE ASSISTANCE, to my surprise, when I need them the most to use the service, I was sent to pillar to post at no vial. At one department I was told that this is not an FNB - must be AA roadside assistance, on the other department I was told that they cant pick up nothing with my I.D. number and the worse, was that I had to pay for the towing myself and that FNB ONLY makes arrangements to have my vehicle towed for which I have to pay an amount of R2800 in advance. <br> I get deductions of #Roadside Assist Fee *** R5 and #Roadcover R30 for years... At the end, I was forced to have my car towed to a yard and having to pay storage and towing fees of over R4000 within a distance of less than 6km. WHY AM I PAYING FOR A SERVICE THAT I CANNOT USE?<br>