FNB - Worst in Process and lacks a lot in maintaining System

My Humble request to FNB Bank Chief to visit FNB Branches personally and review how they handle the customers query.

1. The Executives who are there in the Branch doesn't have enough knowledge on various things like., Credit Card, Charges on Credit Card, Online Purchase/Payment/Transfer restriction, Documents needed for any application.

2. When the executives in the Branch does commit to Customers on certain follow-up, but they actually don't do that because they don't get answers/updates from the concern team which in result making the customer to wait for 'N' number of days for getting the issue resolved.

3. Regarding my Previous Review, I have got the resolution through "HarryPeter", still the Bank executives yet to know about the status. When I have visited the Branch yesterday, the executive who know's my previous issue said that she is yet to update on that thinking that I have to come to bank for the previous issue again.

4. Either you increase number of Executives in the Branch(Ex: Howard Centre, Pinelands, Capetown) for service or change the process of Ticket. Every time, I visit I have to spend more than 40 minutes to get my turn and in the end, I don't get my questions answered as the executives over doesn't have enough knowledge over it.

Atlast, I request you to make the executive in the Branch to value customer's Time.