FNB Worst Forex Experience

Payment for Forex transaction was reserved at R16.80 on 6 March 2026 and money reserved for transaction via APP and I had to acknowledge the rate on APP. I followed up again on the 11th to see why the transaction was not through, and the lady said that she could see the funds were reserved, but she could not see why I did not get an acknowledgment receipt to send to my overseas supplier. She said she will escalate the matter. On the 12th I received mail from Meghan Lupton to say the transaction was cancelled due to insufficient funds (the same funds FNB FOREX reserved on Friday the 6th). I had to reapply and go through the process again as miraculously my account was now credited with the money that was reserved on Friday. I then complained to Mosa Dhlamini -(Service Manager Complaints-Foreign Exchange) on the 20th, regarding my experience and the rate that I was now charged because I had to reapply. (It was higher than on the 6th). Guess what no feedback and it is a month later. I cannot fathom that Meghan and Mosa can even attach the "achievements" of FNB Forex to their email signatures as the Best Forex bank 2***. Is this an internal award that FNB Forex give to themselves, as I cannot think Absa, Nedbank or Standard Banks's forex divisions can be as useless as FNB's? Meghan and Mosa you are not doing your department any justice.