CM
Carine M

1 reviews | Active since Oct 2010

13 Nov 2023, 12:23

FNB worst follow up and service!!!

Wrote a review last week about FNB, as I’m currently abroad until January for work there has been an issue with my app and password reset. I’m not able to log in and access my funds at all which is a huge inconvenience while being abroad. An attempt was made to contact me by mail by someone called Taryn, when I explained to her I don’t have a phone number as I’m working on a cruise ship and can only communicate through mail or WhatsApp I never heard from her again. That is already last week. I really shocked with the level of service FNB provides and offering no assistance to any of their customers that are abroad. I would not recommend FNB to anyone. They have no interest on how to solve issues of loyal customers.

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