FNB : Worst experience; FNB just don’t care!!

See this communication and service: Just blows your mind that FNB just don’t care!!!! Hello, you are now chatting to Judith. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

I have a scheduled payment FNB to FNB for the last 4 years and it did not cleared on the same day. This is a salary that must be cleared You query it with Judith and then she send you this.

Please see below schedule payment terms and conditions: ‘‘If the action date falls on a Sunday or a Public Holiday, FNB recipients will receive their funds on the same day; non-FNB payments will only be processed on the next business day.’’

It is FNB to FNB and it is a salary!!!! Judith can’t assist because the money will clear overnight; but they state the same day; now nobody can help you and it is a Salary. Judith just keep on saying; don’t worry it will clear overnight. People rely on money on a specific day but FNB just don’t care Without any notice FNB just don”t release FNB to FNB scheduled payments on the same day anymore. This transaction has been running for 4 years and always cleared the same day; week day or weekend: and now suddenly last month and this month is an issue. Last month FNB said it was due to Technical Maintenance and this month; well just wait a day it will clear overnight No reason, while Judith also stated that FNB to FNB clear the same day! FNB and Judith just don’t care and can’t / don’t feel like delivering service or resolving serious issues.

Judith ‘s feedback: Just wait for it to clear overnight Mam. Who cares if someone was waiting for the money to come into their account as the last 4 years. FNB : The worst Bank ever. In this instance they just don’t care about 2 FNB clients. Be aware ; if you considered FNB; JUST DON’T!!! Stay away from FNB.