RC
Robert C

1 reviews | Active since Jan 2018

16 Jan 2018, 15:46

FNB Worst experience ever with a bank

How does it take 4 to 5 weeks + to open a business account via the online platform? I have called several times and only get told that the matter will be escalated to the business department.... when will I get feedback? If this is how it starts then how do you expect me to be comfortable with doing my business banking through you?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jan 2018, 16:06
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team