PR
Peter R
1 reviews | Active since Mar 2014
29 Nov 2022, 17:01
FNB worst ever
I opened a new account, online, on 19/11/2022. Forgot to add my rica documents. I emailed FNB at email address *** to ask them where i must send my documents to. I only received a reply on Tuesday, 22/11/2022 and promptly sent the necessary documents. It is now a week later and, after various complaints, still no reaction. The funny thing is that their email address, ***, suddenly does not exist. Also their online complaints has no send button. Their compliments has indeed got a send button. So now they can only receive compliments! This is extremely bad, even for South Africa.
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Peter R's updateReviewer Update
03 Dec 2022, 15:01FNB contacted me on 30 November, again requesting the necessary documentation. I immediately sent these. Guess what? Still no response. I went to the branch to try and sort rhis out. Another disappointment. Apparently the finger print reader cannot read my fingerprints. I was iformed that i have to go to home affairs and must return end of next week. I asked the lady to try a different finger print reader, but it was as though she did not want to do this. Maybe a comment was made on the system to f me around?
PR
Peter R's update03 Dec 2022, 15:01
Reviewer Update
FNB contacted me on 30 November, again requesting the necessary documentation. I immediately sent these. Guess what? Still no response. I went to the branch to try and sort rhis out. Another disappointment. Apparently the finger print reader cannot read my fingerprints. I was iformed that i have to go to home affairs and must return end of next week. I asked the lady to try a different finger print reader, but it was as though she did not want to do this. Maybe a comment was made on the system to f me around?