FNB Worst E-Wallet and Customer Service Experience

I was thinking of joining FNB but what I have experienced now with their e-wallet service I won't. Their customer care is giving me the run around for almost 2 weeks now with no clear answer. They giving me reference numbers that doesn't get picked up and also tell me it's being handled by departments where it isn't.

I am sick of this run around after your ATM has not dispensed my money. If hello peter allowed me to give less than 1 stars I would. Absolutely sickening customer experience.