DK
Dirk K
1 reviews | Active since Oct 2013
11 Apr 2023, 13:15
FNB WORST CUSTOMER SERVICE EVER!!!!!
I reported an unauthorized deduction on my cheque account at the beginning of Feb 2023. I received an reply on the 7th of Feb 2023 stating that I have to try and resolve the problem with the merchant. Skip ahead to March and all e-mails done to merchant is send to FNB to show that the problem is not resolved, and that they should credit my account with the amount deducted. I then get a response on the 17th of March 2023 from a Mapheto from FNB (no number) that the payment must have been for my December 2022 account!!!! HELLO!!!! I DO NOT HAVE A SUBSCRIPTION TO DSTV FOR THE LAST 4 YEARS!!!!!!!!
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Dirk K's updateReviewer Update
15 May 2023, 20:50Hi FNB, thanks so much for people like Edith and Mapheto that actually took the time to call me, listen to me and you sort out my problem within 2 days. The fact that FNB still has a couple of employees that actually cares about the clients is a blessing
DK
Dirk K's update15 May 2023, 20:50
Reviewer Update
Hi FNB, thanks so much for people like Edith and Mapheto that actually took the time to call me, listen to me and you sort out my problem within 2 days. The fact that FNB still has a couple of employees that actually cares about the clients is a blessing