FNB worst customer service and bank

I have been sent from one department to the next department from February 2024 to get a *****ulent credit card remove from my account. After I don't even know how many calls, emails, complaints etc. still no resolution. It's always a message you query will be answered in 24 to 48 hours and they will resolve it in 5 days if you email a complaint. Well 5 months down the line with me still following up nothing. So if you consider opening up an account with FNB don't. If you do good luck. I was even threatened with legal action and being put on ITC WHILE I was querying the ***** case. They don't deserve the 1 star rating that you are forced to give to complain.