FNB - Worst customer service

This has got to be the WORST bank I've ever had to deal with. Their customer service is shocking and they really don't care about their customer at all! It's taken me a week and a half to sort out a simple problem which could have been avoided if their app hadn't crashed! But they will sit and blame me, reroute me to 13 different people who CAN'T help me, lose my application and then just say sorry? And on top of that take entire days to do something (ends up being nothing) just to tell me I've done this too late and now it's 17:00 and you're closing.

I have a family to look after and your incompetence is making that difficult!! Absolutely appalling!!!