1 reviews | Active since Sept 2018
FNB worst customer service
Friday night I’ve recieved a SMS regarding a purchase that has been made. I called FNB ***** department immediately . Had the worst experience AS ALWAYS with one of their operators. So rude, bloked all my cards, only one was ordered again and on top of that the operator dropped the phone in the middle of the conversation, I called them back, he answered again, he was EXTREMELY RUDE, didn’t evem apologize or explain to me whats going on or whats going to happen!
Still have absolutely no clue about whats going on! Thanks FNB for keeping the service as promised! Absolutely shocking!!
Good day IB,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***F was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day IB,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***F was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)