FNB - WORST CUSTOMER EXPERIENCE

It's day 4 of not getting help to increase my international daily limits so as to purchase a flight ticket. I was told to use online banking not the App. Still I can't. Now the option to use my online card has disappeared 😒, my accountis not associatedwithany onlinecards.

I have requested assistance to increase the limit on my debit physical card no luck there either. Eventually after waiting patiently and re repeating my stoty I am told system is off line. A flight that should have cost me 4700rands on Thursday is now R7000 and increasing. Ever since Mr Khan left its a mad house, Karin Thulisile and crew (5 consultants in total) all FAILD to assist and now I asked why I don't see the option to do a Pay and clear into my Nedbank account I was told the system is down. What sad news. Mr Khan come back to FNB please 🙏 😢 😭 😫 its a mess since you left.....