FNB - WORST CLIENT SERVICE EVER

I had a terrible, terrible experience with FNB. I lost both my personal card and my business card three weeks ago.

I ordered new cards to be couriered to my home address in Herm****.

After two weeks, I was informed that the business card was delivered to the Mossel Bay branch and I live in Herm****. How do they deliver a card to a town when the cardholder does not even live there?

I have been in contact with the Secure Chat platform for the past three weeks. I have sent enquiries on 13 separate occasions and firstly, they got my number wrong. I provided my correct cell phone number last week already and was assured that the card would be delivered last week. I spoke with Lebohang.

Today I followed up since the courier company had not contacted me. I made enquiries on 5 separate occasions today and they failed to update my number on the system after I provided them with my correct number last week.

Today I received confirmation that the card will be delivered to my home address before end of business hours, 10 May. They got the number wrong again and I had to correct them again.

I received no call from the courier service and I contacted Secure Chat again this evening and they said I must lodge a complaint and cut me off.

I sent the same message twice but was ignored.

It was the third time today that I was cut off on the Secure Chat platform and I still do not have a card.

It has been three weeks now since I ordered the cards and I have to withdraw funds from the ATM every few days before I can purchase anything.

The client service is THE WORST service I have ever received from a Banking Institution.

My company also banks with FNB and they did not even sent the card to the correct delivery address as per my instructions on the banking platform.

One would think that if you have a personal account and a business account with a substantial monthly turnover, they would at least provide good client services.

I would not recommend banking with FNB and I am considering closing all of my accounts and moving to another bank altogether.

This level of service is preposterous and totally unacceptable.

Stay away from FNB.