1 reviews | Active since Aug 2020
FNB worst client service
After being retrenched in the end of June if have been struggling for more than a month to get any kind of feedback on my credit cards credit life insurance.
I got a sms to say they will pay my installment at the end of July which they did not do. To prevent my name from being blacklisted I had to make a plan to pay it myself.
After many phone calls I still don't have any clarity on what is happening of if they are going to start paying. They were very quick to deduct for the credit life and still did this month.
All I keep getting is e-mails to say my claim is in the line for assessment. How long am I still going to be in this line? This is really ridiculous! After I send all my document they said it will take 5 working days. This was on 16/07/2020. I am still waiting.
And all of this is after they were the only bank that did not give any payment relieve with this covid 19 lock down. They just offered me a loan. How was I going to pay back a loan now after being retrenched! :-(
But now 2 month later we are back to square one. My card is not being paid. I tried to phone and apparently my claim is being suspended. No one can tell me why. The lady said it is possible a error on the system. In the mean while I am getting messages from FNB saying that my card is in arrears.
If they have a problem let me know they are not paying it. Dont just stop. And I am not the only one with this problem.
This is really unacceptable.
So unfortunately I cant change my rating as every month is still a stuggle not even to mention the amount spend on cell phone bill.
But now 2 month later we are back to square one. My card is not being paid. I tried to phone and apparently my claim is being suspended. No one can tell me why. The lady said it is possible a error on the system. In the mean while I am getting messages from FNB saying that my card is in arrears.
If they have a problem let me know they are not paying it. Dont just stop. And I am not the only one with this problem.
This is really unacceptable.
So unfortunately I cant change my rating as every month is still a stuggle not even to mention the amount spend on cell phone bill.