FNB - Worst call centers ever

<p>FNB Private Clients really has the WORST customer call in experience.</p> <p>I am shocked - they take forever to answer , if you call the online support it goes to voicemail, on average I generally is around 15min.</p> <p>When you do get an agent, they generally move you to another department - where one of two things generally happen</p> <p>1. you get disconnected </p> <p>2. you wait another 5 mins for someone else</p> <p> </p> <p>In December last year I waited around 30 minutes for someone to help me eventually I just didnt bother to call back.</p> <p> </p> <p>My partner banks at Investec - on several occasions I have witnessed his coustomer experience and its totally amazing. The call is generally answered in a few seconds - the agents are so informed, helpful. </p> <p> </p> <p>These black cards of FNB - are just another failed attempt to gain market share without unfortuately the service to back it up. </p>