FNB-Worst Business Bank

We went to FNB Fourways Mall on th1 19th of May 2022 to change or company name and transaction approval preferences. The consultant advised that our transaction will be frozen for a few days until someone calls us with new digital banking credentials. We explained that freezing the account was not ideal but we could wait. I went back to the branch on the 24th May to collect a card and asked when we could expect the call as we need to transact. The consultant advised the branch cannot help and suggested we call the call canter. The person on the line kept me on the phone for 30 minutes asking irrelevant questions and offering no solution. I called the business call canter on 26 May to follow up and after a long call the consultant indicated I was meant to call to ask for an appointment. He indicated we need to wait another week for some one to call us. What bank thinks its acceptable to freeze business accounts even for a day, let alone a week. FNB makes it impossible with their illogical processes and we have had the worst experience with them so if you are considering them for business, we would advise for you to rather look at other banks.