FNB - worst banker EVER

I opened a FNB gold cheque account on Friday 28 August, I was given an account number and told I must go online to register for my online banking and i must download the banking app. i tried registering with no luck, it persisted in saying some error occurred. Since Monday I have tried numerous times to call the customer care line which you end up responding to an automated service that clearly does not work. I then sent a mail and received a reference number, which I don't understand why they send you a reference number cos no one calls you. On Tuesday I finally spoke to a consultant who eventually tells me he cannot help me and he has to escalate the problem and someone will call me within 2-3 working days. Its Friday and guess what no one has called me...

Also I can not access the funds in my account as the card does not work anywhere except the ATM.

Oh and one more thing I was also sent a message saying if I open a new account I will receive R1000 but again I have not received anything from FNB.

Worst service EVER!!!