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Prince A

1 reviews | Active since Jan 2021

19 Feb 2024, 17:51

FNB: Worst Bank with Worst Customer Experience in South Africa

FNB instructed Capitec to freeze my Capitec account and also freeze my FNB since 9 February 2024 without any notification or communication till date. I have submitted all documentations including an Affidavits of about 14 pages and also opened a docket at Police Central in Pretoria, yet FNB has failed to investigate or act on my inquiry since 9 February 2024 putting me and my family in difficult and financial Jeopardy. In my affidavit, I also perceived that there exist some Customer Care Representatives with Questionable character enhancing *****ulent transaction within FNB. Further inquiry at Capitec bank indicated that FNB did not provide any update on their investigation. In deed, FNB is the worst bank to bank with in South Africa.

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Replies (3)
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Prince A's update21 Feb 2024, 19:37
Reviewer Update
Good day, I placed a review on Hellopeter on 19 February 2024 about FNB. Till present, no update has been provided by FNB neither has FNB make any contact nor communication. This is indeed very grave and it shows the true poor customer service relationship experience arrogantly portrayed by FNB to its customers. My frozen Capitec account (instructed by FNB) is my salary account , I cannot feed my family nor house them due to the incessant negligent of FNB.
PA
Prince A's update25 Mar 2024, 07:07
Reviewer Update
Good day, The hold on my FNB and Capitec bank accounts were removed but money was not released. Capitec bank indicated that FNB needs to give an instruction to release the money but they did not. I contacted the investigator about this but no feedback till date. What is happening with my money FNB?
PA
Prince A's update25 Mar 2024, 20:37
Reviewer Update
Good day, I wish to inform you that the FNB investigator has communicated to Capitec to release my money and this was confirmed by Capitec this evening. Thank you for all your support.