FNB worst bank when it comes to customer care

I am disgusted with FNB's customer service!

My account was blocked due to *****ulent activity which I reported to FNB about on the 20th April 2023. Today is 02 May 2023 and my account is still blocked after countless times going into Grassy Park FNB branch and taking the affidavit as well as my certified ID copy to the bank to ensure my account is opened again. My wages was paid into my account and to this day FNB has still not unblocked my account. We have passed month end we have passed a long weekend and today 02 May I went back to the bank to ask when my account will be opened. According to these people Lethubuhle Hlongwaye ***** Consultant and Chief Risk Officer Nhlamulo Baloyi has not even have the decency to call me or respond to my emails. FNB what kind of institution are you running, I am a client no matter how big or small my wages are I should matter to you as a customer. It is now been 12 days that I have been unable to access my bank account and so now my debit orders have all bounced because no transactions can go out of my account. Constant back and forth to and fro from home to FNB Branch Grassy Park trying to get a competent consultant to assist me has fallen on deaf ears. Now the latest is that this could take approximately 30 days to sort out. In the meantime I must suffer and lose out on having access to my funds, and FNB don't give a damn.