FNB WORST BANK!!!!! PROBLEM AFTER PROBLEM

Why am I receiving messages from FNB STATING THAT MY COVID LOAN IS IN ARREARS WHEN IT HAS BEEN PAID????!! THIS BETTER NOT AFFECT MY CREDIT RECORD AS I WILL BE CHECKING THIS???!! WHY AM I HAVING ISSUE AFTER ISSUE WITH THIS BANK????!!!!!! THE SERVICE IS TERRIBLE YET THE BANK CHARGES ARE SO HIGH??!!!! GET SOMEONE FROM THIS DEPARTMENT TO CALL ME. I'M OVER THIS!!!