FNB WORST BANK IN SOUTH AFRICA

Worst service ever! All we are trying to do is get an account setup for my daughter and it's been on hold for weeks for who knows why?

We phoned the help line and every time someone would transfer us to someone else that knows nothing until eventually we ended up at business banking that has nothing to do with what we need.

I find it extremely dishonest that they would rather keep sending us to random people that have nothing to do with the querie instead of just telling us that they can't help us or to go into a branch etc.

Im very disappointed in the service I am currently getting and we are considering moving all our banking to somewhere that they actually care about their customers. They sell you products over the phone in 5minutes but when you need help nobody can do anything.

Maybe show your clients some respect seeing as they are the reason that you have a business in the first place, your clients are not dependent on you, you are dependent on us, we are not an interuption to your work we are the purpose of it, you are not doing me a favor by serving me I'm doing you a favor by giving you the opportunity to. We can just as easily move to the competition.

FNB service is slipping and that's going to cost you business.