FNB, Worst bank in SA!!!! Refuse to close my account

I am extremely upset!!! I had a business account with FNB and called in some time ago to close it. i was told that someone would call me, however no one contact me and i assumed that it would be closed as it no longer appears on the APP.

Today i received a call from an attorney stating that the account has been handed over. No one from FNB ever called my prior to this, no one called me back after i was told that someone would call me back. there was fees of R283 that i was handed over for, i payed it immediately however this is going to have a negative effect on my credit bureau and i am trying to buy a house. If someone called me back, this would have been avoided now there has been R283 in terms of fees added because FNB refuse to their Job.

This is not right or fair, i do what i am supposed to do by calling in and closing it, no one from FNB called me and now i must be punished for this!!!

I will never recommend anyone to bank with FNB. This is really bad service and then you expect me to be happy