FNB Worst BANK in SA or the world

Good day to whom it may concern

I have app**** for a loan by the bank, it was pre approved, on Friday 12 June 2020 morning I received a msg for Debi check went on my app and no debi check to approve went to Capitec checked with the bank noting called them they had to log a call with IT , there after I had to call them no sms no feedback from FNB, 2nd msg came at 14:00+/- no Debi check in the app I called them again the consultant had asked me to go to the ATM to check I did tell her that if it’s not in the app but she insisted so I went and guess what nothing she than told me they will call me to do a voice note still no feedback or call till date Monday no one cared to update us on what’s happening seems to me FNB is full of **** and has a very very bad service no care for there clients bad attitude from no1 bank in SA, I called them on Monday they had to log a new call problem still not fixed told it will be handled in 24hr time again, now I sit and think there is call still open why are there logging a new call, I think there buying time from me, I gave them the benefit of the doubt.

Tuesday was a public holiday we understand, come into Wednesday I had to call them again to follow up on the call I was told that there are escalating this to the manager they never give me his or her name and they said you have to wait 24hrs, looks like they buying time again, called them back again they said before EOB I will have my money, at 15:45 I had to call them again as still no sms guess what they told me the call has not been touched by there IT department. So after all my calling and no one cares **** man, And here you think you pay FNB huge amounts of money to get service right not one phone call not one msg no updates on the call no msg on incident details lots of lies plus to make it worse they stalling for time. F me .

I cannot believe that a big bank like FNB does not have a secondary plan in place if something likes has to happen all they can do is blame there IT department, this is not a complex job or task, simple undo the debi check and revert to manual voice note this can not be done also.

Useless people working do the banks well that’s what happens when you cut cost and go for the cheaper option and still skin the people on interest and fees and so on. What ever man this is the worst experience I have ever experienced form a bank not even African bank is this bad.