FNB: Worst Bank in SA

I'm giving 1 star because 0 is not an option.

Worst bank ever. They hide behind the pretty apps they have. But when you need them, they make it your problem.

I have 3 FNB products, Pay protect, Funeral and Life Insurance. Which did not get debted on the arranged date. I used the money and when I did not have funds, then the debt order ran. Charging me R110 for each debit order missed. A week later the same thing, and again this morning.

When contacting "My Team of Bankers" they told me: "Debit orders are loaded in advance, the system doesn't check whether there is funds are available or not when loading"

If that is so, then why did the debit order not go off on the 25th? and why has it been run 2 more times without my authorization? FNB: " It is not a debt order that went off again but an attempt to check if there is available funds"

But you charging me R110 for every check. because of this, my account is in a minus. I have a family to feed. What is wrong with you? "How can we help you?" start by actually helping people during this difficult time. And do not refer me to that Covid19 relief of ours. That is really taking your users that need help for a ****