FNB - WORST BANK EVER!! ZERO CUSTOMER SERVICE!!

Our company makes use of FNB - What a joke!!

Pathetic to say the least!!

Customer service don't exist - I've come to the realization that this is not department specific, but seems to be a general problem throughout the entire bank.

For complaints you need to speak to care@fnb... Guess what?? THEY DON'T CARE...

Our business banker - Zama Khubeka from Melville is non-existent... He is either out of office or just blatantly ignore e-mails. His regional manager is always copied on correspondence - also missing in action. Still await his phone call...

False advertising just to mention another issue... Having to pay for lounge visits when it forms part of an upgraded monthly business package.

Business cards being stopped whilst awaiting new cards - HOW PROFESSIONAL??? Then upon finally issueing cards, they're not activated and we're being double charged.

The same can be said for Enterprise Banking...... no response to e-mails.

We're looking at other alternatives to move our business away completely..

I guess they won't take the time to respond to this review either....

WISH THEY COULD SPEND THE TIME AND EFFORT ON THEIR CLIENTS, INSTEAD OF ALL THE MARKETING CAMPAIGNS!!!