Fnb worst bank ever when it comes to customer service

It's been nearly 2 months since I've made application for my credit life insurance on my credit card to pay put I've received nearly 10 messages saying that it's in line to be processed. How long does it really take to prices a claim I've sent ally necessary paperwork they confirmed with me that they have it but no payments are being made but I get fone calls and messages saying I'm in arrears with my payment and they charging me charges for debits that's running even though there nooney I'm my account after I've let them know that I've been retrenched. I'm so fed up with Fnb after being a client for more that 20 years I'm seriously contemplating moving ally accounts somewhere else because of there ****ty service