FNB WORST BANK EVER WHEN IT COMES ASSISTING VICTIMS OF ********** TRASACTION AND OR DEBITS

Worst bank when it comes to handling ********** transactions and or monies being **********ly debited by merchants without the account holder's authorisation. so I received notifications that Taxify deducts excessive amount worth more than a thousand in two separate transaction at the very same time without my consent and or me using the service, when I reported the matter at FNB, that I know nothing about the transaction as they do not even appear on my app transaction history, reported the matter as ********** on the 11th December 2017 and was told an investigation will be conducted i kept in calling without getting assistance till today, while being sent from pillar to post in branches and call centres, however today on the 09/01/2019 after spending more than an hour on a phone call to the contact centre, a consultant was frank with me and he told me that I cannot be assisted since i have used the merchant before. yet I still explained that I did not authorize and or use those services he insisted that i furnish the merchant with my card details when I paid them using EFT in the past, in conclusion I could not be assisted to recover the funds after countless visits to different branches and call made to contact centres including documents i filled and compiled at different branches, I'm VERY FRUSTRATED AS I LOST MORE THAN A THOUSAND RAND AND FNB DID NOT DO ANYTHING ABOUT IT UP TO SATISFACTION, I DON'T SEE WHY ANY OF YOU CONSUMERS SHOULD BANK WITH THEM AS THEY DO NOT HAVE MEASURES IN PLACE TO PROTECT CUSTOMERS WHO LOSE MONEY AS A RESULT OF *****.