FNB - Worst bank ever!!!!!!!

I am totally disappointed with FNB. Both me and my husband are long term clients. We app**** for a bond in my husband's name only. He got approved rather quickly (by all the major banks) We chose FNB and they started with the bond registration. Only then the bond attorneys had a problem with our marital contract (which was accepted everywhere else for the past 7 years). They told us that the bond needs to be amended to include my name as well. We were not happy but agreed. Then FNB got hold of a very old account of mine (it was concluded in 2022 already) and now the bond amendment is stuck again. I have sent all the proof through that they requested. What is irritating me even more is that it is only the FNB bond attorney that communicates with us, the mortgage department does not contact me or my husband at all. We don't even have a reference number for this amended bond application. What is making this experience even worse is that I am paying half of the house cash. The bond is only for 50% of the value. I am so disappointed that we decided to go with FNB. We can't turn back the application now and we can't move forward. FNB you are playing with our future. This is no way to treat long term clients.