FNB WORST BANK EVER

Ridiculously horrible bank. I did a transaction on the 27th March and the money came off and was set aside for the merchant to collect, now this morning that transaction get re debited again and they FNB takes the money that was reserved plus a new charge. I go to the bank a their newer consultants shows me a text from FNB saying that they have issues, but the senior consultant comes along and insists that they only took one amount. Perthitic service from their consultants in Gateway Theater, just a big attitude and lack of listening to what their customer is explaining. These consultants keep repeating the same thing "the money was paid at a later stage", how can you pay the transaction twice from your customer's account.

These consultants keep repeating themselves as if we don't know what the difference between money reserved and paid.