FNB Worst bank ever bad service rude agents

I thought that this was the best bank to bank with. Guess i am wrong. There was a internet purchase that went off my account with was in error. i called for assistance. being transferred for more than 5 times as the consultants are not helpful at all. no one was willing to assist me with any query. they are very rude and blunt! eventually get to some one who just says she will email me to complete a form to reverse the payment that went off. various questions were asked and the consultant who i think has no knowledge of what she even does at FNB just told me to complete the form. its been 2 weeks no action was taken. i called demanded the manager spoke to mikhail henry. Good day

Unfortunately the disputes department will not proceed with a reversal if there is no communication or proof of attempted cancellation, i.e. emails etc.

You will need to resubmit the dispute form with said communication in order for them to proceed

Mikhail Henry | Team Leader | Telephone Banking | FNB Contact Centre 396 Kent Avenue, Randburg, Ferndale, 2194 | Tel: ********** 349 ********** | Web: www.fnb.co.za | Mobile: www.fnb.mobi Find us on all major social media platforms.

Nobody can assist or direct me to where i should be or be doing. but when its time to take the damn products these people call you in your sleep.

Im changing my bank!