FNB, worst bank ever.

If I could rate zero stars I would. My bank cards were ****** on the 15th of June in a smash & grab which was already traumatic enough. Unfortunately the trauma lives on even today. The first thing I did after the incident was call FNB and have my cards cancelled, however they failed to “hotline” my cards and further transactions were made from my account & I don’t know about you but waking up to bank notifications of money leaving your account by theft is definitely a trauma on its own. I immediately called the ***** line and only then did they hotline my cards so that it was not able to be swiped at offline systems such as toll gates. They promised me a full refund for the R2000 spent from my cards and assured me that I could still use my accounts. 35 “business days” later and I am still waiting for my refund and surprise surprise, another transaction at a tollgate goes through. Honestly the worst bank ever, I have accounts with banks too and my experience through this whole thing with the other banks just made my life easier through a very difficult time. I am dreading the phone calls I will need to make and having to speak to numerous people who transfer my call in order to be helped with this tomorrow.