Fnb worst bank ever

I had money taken out of my account, i reported it to the *****s department n im still waiting for them to conclude the matter. Im being evicted due to my salary leaving the bank i couldn't pay my rent n its happened 3x now and im still waiting for answers. U go on secure chat the agents have no answers u call the call center u on hold for ever until your airtime is finished. Whats the point of reporting *****ulent transactions if the bank holds u responsible, makes no sense.maybe its time they changed from "how can we help you"to "how can we **** you" im really disappointed as I've been banking with fnb for long time but the service i received is terrible. Is there anyone that knows where i can get help in resolving this