FNB = Worst Bank ever!!!

Please do not make the same mistake and upgrade your FNB account, the lower tier accounts the service is brilliant and they cannot wait to assist in moving debit orders etc. After that it all goes to ****.

1. I get an upgrade from Private to Wealth, receive a new card that doesn`t work at ATMs so I cannot withdraw money or change my PIN Nr.

(Every time I put my card into a FNB ATM, I just get this sms : "We are unable to help you now. Please try another FNB ATM or contact your nearest FNB Branch for Assistance. Error Code D055.") I've tried atleast 5 different ATM's and end up withdrawing at ABSA or Standard bank without a problem.

2. When the card is tapped it declines immediately. They don't know why. 3. My credit card does the same when I tap it. 4. I phoned FNB Premier lounge numerous times just to be told "I don't know what is wrong it should just work." 5. I get assigned a Private banker that wants to meet up with me, just unfortunately they read my address wrong and assigned me a banker in another province 180km away from where I stay. After telling her this she said it will be rectified immediately, its been 6 months. 6. Not 1 phone call or e-mail from FNB to try and fix it. 7. They gladly take the wealth bank account fees every month, yet I have not received any feedback or phone call. Well I'm tired of being ignored, I want my money back. 8. Lastly they phoned me 100 times to activate the COVID-19 Loan, eventually I agree, just for them to add an account with a negative amount that cannot be used and they charge me for it, not one call to explain how it works or what is expected.

This has been the worst banking experience ever!!

PLEASE DO NOT USE FNB!

If I could give them 0 stars I would.