FNB WORST BANK EVER!

Been trying to get hold of FNB insurance department, to look at my credit insurance options, as my salary had been cut dramatically due to Covid-19 and SALockdown. Spent 40min holding with no answer, this was my 4th time trying to get through to the call centre. I am a private wealth customer, and have sent emails upon emails to my "Private Banker" to no avail. the answer I keep getting is that I need to call the call centre, they are experiencing "high call volumes" and I need to be patient. I am so incredibly unhappy with the service I have received from FNB the last couple of months. They used to be the best bank in the country and would recommend them to anyone, they are quickly becoming the absolute WORST bank and I actually want nothing to do with them. Seriously thinking about moving my accounts.