CN
Cyprian N
1 reviews | Active since Oct 2019
23 Oct 2019, 18:08
Fnb worst bank ever
I recently switched banks, I was previously using capitec and I than switched over to fnb, upon joining I received a welcome sms and everything and in the sms I was promised 100 ebucks which were supposedly going to be credited in my account within 2 working days, till this day I have not received them, Bare in mind the account was opened 30 days ago, fine, I let that pass and never really followed up because I though it was a minor thing.. Now today I wake up only to find that 7400 was debited from my account, a debit order I have no knowledge of whatsoever, I went to the bank at Tygervalley and i didn't get any assistance my matter was not even treated as urgent, apparently they don't reverse funds at the bank no more and I had to call their account department only to find out that they can only reverse it after 24 hours, how absurd 7400 imagine what nonsense is that
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Cyprian N's updateReviewer Update
24 Oct 2019, 09:50I was advised to call their accounts department to have my funds reversed, I was advised to call after 24 hours which I did and I've been transferred from pillar to post, how appaling, I'm very irked by the service I have received and as a new client I wish I never bought the dream I was sold by fnb, after been transferred so many times I spoke to Elona Monnayana, no telephone etiquette at all, this consultant needs soft s****s training, after telling her that I wanted to speak to a team leader she kept asking me why and I told her I'm tired off repeating myself, she kept on pestering with her stupid sarcastic questions, only to eventually tell me that the team leader is not in what nonsense is that?, I've spent hundreds of Rands pur hashing airtime only to speak to Un trained and unprofessional consultants all day... Now I'm at the branch in Tygervalley and even when they call, consultants have dropped the line on me twice, clearly my money is not safe in the bank.. How does 7400 just disappear from my account?, how can funds go off my account without me even authorizing it... I'm taking all my frustrations to all my social media platforms, I have to make everyone aware of this,... The slogan should be changed to FNB "HOW CAN WE SKREW YOU OVER"
CN
Cyprian N's update24 Oct 2019, 09:50
Reviewer Update
I was advised to call their accounts department to have my funds reversed, I was advised to call after 24 hours which I did and I've been transferred from pillar to post, how appaling, I'm very irked by the service I have received and as a new client I wish I never bought the dream I was sold by fnb, after been transferred so many times I spoke to Elona Monnayana, no telephone etiquette at all, this consultant needs soft s****s training, after telling her that I wanted to speak to a team leader she kept asking me why and I told her I'm tired off repeating myself, she kept on pestering with her stupid sarcastic questions, only to eventually tell me that the team leader is not in what nonsense is that?, I've spent hundreds of Rands pur hashing airtime only to speak to Un trained and unprofessional consultants all day... Now I'm at the branch in Tygervalley and even when they call, consultants have dropped the line on me twice, clearly my money is not safe in the bank.. How does 7400 just disappear from my account?, how can funds go off my account without me even authorizing it... I'm taking all my frustrations to all my social media platforms, I have to make everyone aware of this,... The slogan should be changed to FNB "HOW CAN WE SKREW YOU OVER"
CN
Cyprian N's updateReviewer Update
24 Oct 2019, 09:53I was advised to call their accounts department to have my funds reversed, I was advised to call after 24 hours which I did and I've been transferred from pillar to post, how appaling, I'm very irked by the service I have received and as a new client I wish I never bought the dream I was sold by fnb, after been transferred so many times I spoke to Elona Monnayana, no telephone etiquette at all, this consultant needs soft s****s training, after telling her that I wanted to speak to a team leader she kept asking me why and I told her I'm tired off repeating myself, she kept on pestering with her stupid sarcastic questions, only to eventually tell me that the team leader is not in what nonsense is that?, I've spent hundreds of Rands pur hashing airtime only to speak to Un trained and unprofessional consultants all day... Now I'm at the branch in Tygervalley and even when they call, consultants have dropped the line on me twice, clearly my money is not safe in the bank.. How does 7400 just disappear from my account?, how can funds go off my account without me even authorizing it... I'm taking all my frustrations to all my social media platforms, I have to make everyone aware of this,... The slogan should be changed to FNB "HOW CAN WE SKREW YOU OVER
CN
Cyprian N's update24 Oct 2019, 09:53
Reviewer Update
I was advised to call their accounts department to have my funds reversed, I was advised to call after 24 hours which I did and I've been transferred from pillar to post, how appaling, I'm very irked by the service I have received and as a new client I wish I never bought the dream I was sold by fnb, after been transferred so many times I spoke to Elona Monnayana, no telephone etiquette at all, this consultant needs soft s****s training, after telling her that I wanted to speak to a team leader she kept asking me why and I told her I'm tired off repeating myself, she kept on pestering with her stupid sarcastic questions, only to eventually tell me that the team leader is not in what nonsense is that?, I've spent hundreds of Rands pur hashing airtime only to speak to Un trained and unprofessional consultants all day... Now I'm at the branch in Tygervalley and even when they call, consultants have dropped the line on me twice, clearly my money is not safe in the bank.. How does 7400 just disappear from my account?, how can funds go off my account without me even authorizing it... I'm taking all my frustrations to all my social media platforms, I have to make everyone aware of this,... The slogan should be changed to FNB "HOW CAN WE SKREW YOU OVER