LP
Lizl P

1 reviews | Active since Jan 2019

02 Jan 2019, 16:16

FNB - - worst bank ever!

Sent to Debt Rescue...

Lizl Du Plessis ********** 4:10 PM (1 minute ago) to frbdebtreviewcentre, complaints, complaints, Client

Hi Ben,

Thanks for your email.

How is it possible that I still owe so much after paying through my neck for the last 4.5 years? The calculation was done on all my accounts and I was asked what I can afford and approved for debt review on that basis.

Now 4.5 years later I get told I still owe R50,000? I would please like a clear and simple explanation as to why this happened because there is no way I can pay this! Also take note of the mail I received 28 November 2018 (1 month after I sent my mail - shocking service from FNB!) from FNB Debt Review with the outstanding amounts - it doesn't add up to what you have just given me!

On Wed, Nov 28, 2018 at 11:36 AM FRB Debt Review Centre ********** wrote:

Good day,

We acknowledge receipt of your email dated 26 October 2018.

Balance outstanding and valid for today only are:

********** 1150 – R 9,415.67

*** – R 1,104.52

4 ********** 3 ********** / 8 ********** 0 ********** / *** – R 9,872.51

Trust you find the above in order.

Yours sincerely

Dalene Rabie | Administrator | Debt Review Centre |Consumer Segment

FNB Towers, 27 Diagonal Street, 5th Floor, Johannesburg CBD 2001 | Tel: (087) ********** / Fax:(086) **********

Please explain... this has been going on long enough now.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jan 2019, 11:20
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF. 
RegardsHello Peter Complaints Team*** (option one)